Terms governing your use of PixCosmos and its AI creative services
2026/07/23
These Terms of Service ("Terms") are a binding agreement between you and PixCosmos ("PixCosmos," "we," "us," or "our"). They govern your access to pixcosmos.com and the PixCosmos image, video, editing, asset, workflow, subscription, and credit services (collectively, the "Services").
By creating an account, purchasing a plan or credits, or using the Services, you agree to these Terms, our Privacy Policy, and our Cookie Policy. If you do not agree, do not use the Services.
You must be at least 18 years old and legally able to enter into this agreement. If you use the Services for an organization, you represent that you have authority to bind it, and "you" includes that organization.
You must provide accurate account information, keep your credentials secure, and promptly notify us of unauthorized use. You are responsible for activity under your account. Accounts and credits may not be sold, shared, or transferred without our written permission. We may require email verification or other reasonable checks to protect the Services.
PixCosmos provides a workspace for creating and editing images and videos using multiple AI models, tools, presets, and workflows. We may queue, split, or retry a request to improve task completion. These internal processing steps do not create an additional charge for the same output slot.
AI systems are probabilistic. Outputs may be inaccurate, incomplete, offensive, similar to another person's output, or unsuitable for your intended purpose. Model availability, processing time, quality, supported parameters, and safety filters may change. You must review every output before relying on, publishing, or commercially using it. The Services are not a substitute for professional legal, medical, financial, safety, or other expert advice.
"Inputs" include prompts, instructions, uploaded images or videos, masks, reference files, names, likenesses, trademarks, and other material you submit. You retain any rights you have in your Inputs. You represent that you have all rights, permissions, and lawful bases needed to submit and process them.
You grant PixCosmos a worldwide, non-exclusive, limited license to host, copy, transmit, format, modify, and otherwise process Inputs and Outputs solely as needed to operate, secure, support, and improve the Services, comply with law, and enforce these Terms. We do not claim ownership of your Inputs.
Do not submit confidential, regulated, or highly sensitive personal information unless you have determined that the Services are appropriate for that information.
"Outputs" are images, videos, or other results generated for you through the Services. As between you and PixCosmos, and to the extent permitted by law, you may use and dispose of your Outputs, including for lawful commercial purposes, and PixCosmos does not claim ownership of them. To the extent PixCosmos obtains any rights in an Output solely from providing the Services, we assign those rights to you.
This does not give you rights in third-party material that may appear in an Output. You are responsible for clearing copyrights, trademarks, publicity and privacy rights, music or footage rights, and other permissions required for your use. AI-assisted material may not qualify for copyright protection in every jurisdiction. Outputs may not be unique, and we do not guarantee ownership, copyrightability, registration, non-infringement, accuracy, or exclusivity.
You may not use the Services to create, upload, request, distribute, or assist with content or conduct that:
For face swap, character swap, virtual try-on, lipsync, voice, or similar tools, you must have a lawful right to use every depicted person's identity and likeness. We may use automated or manual measures to detect abuse, refuse or remove content, restrict features, preserve evidence, and report conduct when required by law. Safety controls are not guaranteed to detect every violation.
Credits are a limited, revocable license to consume eligible Services. They are not currency, stored value, property, or a cash equivalent; cannot be redeemed for cash; and may not be transferred unless we expressly allow it.
The estimated credit cost appears before submission and may depend on model, resolution, duration, output count, audio, reference inputs, and other settings. We charge by requested output slot, normally when the task is created. Internal processing and storage retries for that slot are not charged again.
When an output slot reaches a final failed state, its charge is reversed once. Returned credits go back to the original credit batches and keep their original expiration dates. If a source batch expired before the reversal, those credits remain expired and do not become a new usable balance. Partial success is charged for successful slots and reversed only for slots that finally fail.
Each credit batch has the validity period shown at purchase or grant. Currently, subscription installments generally expire 30 days after grant, regular credit packs after 365 days, and the one-time Starter pack after 30 days. A renewal, upgrade, or later purchase does not extend an older batch. The checkout page and account ledger control if they show a more specific grant or expiration date.
Paid subscriptions renew automatically at the displayed billing interval until cancelled. You authorize our payment provider to charge the applicable price, taxes, and disclosed fees. You can stop renewal through the billing portal; your plan remains active through the paid period unless law requires otherwise.
Annual plans are billed upfront. Unless the checkout page states otherwise, their credits are delivered in 12 monthly installments: the first after payment and the next 11 on monthly anniversaries. Each installment has its own expiration date.
Supported upgrades modify the existing subscription. Monthly upgrades may include prorated charges and a prorated credit difference. A monthly-to-annual upgrade starts a new annual period and its first installment. For an annual-to-higher-annual upgrade, the higher allowance may begin with the next scheduled installment. Downgrades and annual-to-monthly changes may be unavailable. The confirmation shown before purchase controls the transaction.
Prices, included credits, concurrency limits, model costs, and plan features may change prospectively. We will provide notice of material subscription changes as required by law. Taxes and exchange-rate or payment-provider charges may apply.
Except where applicable law requires otherwise, successful subscription and credit-pack payments are final and non-refundable, including for unused or expired credits. A credit reversal for a failed AI task is not a cash refund.
If you believe a charge was unauthorized, duplicated, or materially incorrect, contact [email protected] promptly with your account email, receipt or invoice ID, charge date and amount, and supporting details. Do not send full payment-card numbers or security codes. We review exceptional billing errors individually; review does not guarantee a refund.
The Services depend on third parties for technical infrastructure, authentication, payment, storage, email, analytics, fraud prevention, and support. Their services may be subject to separate terms and privacy notices. We are not responsible for third-party services outside our control, but this does not limit obligations we cannot exclude under applicable law.
We may add, modify, limit, suspend, or discontinue features or models, including to address security, legal, provider, or technical issues. We may suspend or terminate access if you breach these Terms, create risk or harm, fail to pay, or use the Services abusively. Where reasonable, we will provide notice and an opportunity to appeal by contacting support.
You may stop using the Services, cancel renewal, or delete your account in settings. Account deletion is subject to the retention described in our Privacy Policy. Sections that by their nature should survive termination—including payment obligations, ownership, disclaimers, liability limits, and disputes—will survive.
To the maximum extent permitted by law, the Services and Outputs are provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and uninterrupted or error-free operation. We do not warrant that an Output will satisfy a prompt, pass platform review, be commercially successful, remain available, or be free from third-party claims. Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.
To the maximum extent permitted by law, PixCosmos and its affiliates, personnel, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, business opportunity, or replacement-service costs.
Our aggregate liability arising from the Services or these Terms will not exceed the greater of (a) the amount you paid PixCosmos for the Services during the 12 months before the event giving rise to the claim or (b) USD 100. These limits do not apply to liability that cannot be limited by law, including where applicable fraud, wilful misconduct, or death or personal injury caused by negligence.
To the extent permitted by law, if you use the Services for business purposes, you will defend and indemnify PixCosmos against third-party claims and reasonable costs arising from your Inputs, Outputs, unlawful use, or breach of these Terms. This obligation does not apply to the extent a claim was caused by PixCosmos.
Mandatory consumer protections in your country or region remain unaffected. Otherwise, these Terms and disputes relating to them are governed by the laws of the jurisdiction in which the PixCosmos operator is established, without regard to conflict-of-law rules, and its competent courts have non-exclusive jurisdiction. Before filing a claim, please contact us and allow 30 days for an informal resolution where permitted.
We may update these Terms to reflect changes in the Services, law, safety, or business practices. We will update the date above and provide additional notice for material changes when required. Continued use after the effective date means you accept the revised Terms, except where affirmative consent is required.
If a provision is unenforceable, the remaining provisions remain effective. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, reorganization, asset transfer, or by operation of law.
Questions, legal notices, and appeals may be sent to [email protected] or through our contact page.
